Laboratory Solution Design

Job description

JOB DESCRIPTION:

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 103,000 colleagues serve people in more than 160 countries.

The Laboratory Solution Design drives the sales effort for Abbott Diagnostics laboratory solutions and related professional services, generates new business by developing and closing key customer accounts and supports the commercial team to maximise core diagnostics business by driving and supporting three key subject matters; workflow consulting, laboratory automation and informatics systems.  The Laboratory Solution Design will provide expert knowledge in all three subject matters and internal training programmes.

Major Accountabilities as a Laboratory Solution Design

• Work with the country commercial team to plan, prioritise sales activities and customer contact towards achieving agreed business aims
• Plan and manage the lab solutions portfolio according to an agreed market development strategy
• Maintain and develop existing and new customers through workflow consulting and ethical sales methods;
• Manage product/service mix, pricing and margins according to agreed aims
• Use customer and prospect contact activities tools and systems, and update relevant information held in these systems
• Respond to and follow up customer/sales team enquiries using appropriate methods
• Attend and present at external customer meetings and internal meetings to develop sales opportunities and aid business development
• Provision of technical information and responses for the tender and contract team; where appropriate complete tender documentation
• Support the marketing activities and integrate sales efforts e.g., product launches, promotions, advertising, exhibitions, etc.
• Monitor and report on market and competitor activities and provide relevant value gap reports and information to area marketing
• Liaise with implementation team to ensure that our laboratory solutions are executed according to customer need and sales process
• Provide post implementation workflow consulting to ensure customer expectations and value propositions are delivered and recognised
• Achieves consistent high level of customer satisfaction

Education

• Educated to degree level, ideally in a science based or economics/business studies related discipline and/or equivalent experience

Background

• Good track record in the diagnostics industry with demonstrated success

• Fully conversant in consultative selling techniques and methodologies
• Ability to work/influence across multiple divisions (ADD/AMD/APOC)
• Collaborative enterprise thinking; Willing to adapt to and drive organizational change
• Thought leadership; Ability to develop and maintain strong customer relationships
• Excellent interpersonal and influencing skills; Willingness to work in cross-functional teams
• Ability to develop and champion new ideas and approaches

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